Product Reviews

Overall:

5 out of 5

Quality:		5 out of 5
Performance:		5 out of 5
Life of Filter:		5 out of 5

Dusty
Location: Idaho Falls, ID
Shopping Frequency: every 4 to 6 months
I have used this product for: 1-2 years

FEATURED REVIEW

Very good filter

Date: August 21, 2008

"This filter works really good and the water taste wonderful. The filter does last 1 year so is not too expensive to replace due to its longevity."

2 of 2 people found this review helpful.

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Overall:

4 out of 5

bitBybit
Location: California
Shopping Frequency: every 4 to 6 months
I have used this product for: over 5 years

Long lasting filter

Date: July 7, 2009

"I recommend the Paragon Countertop Water Filter - Chrome Model. I've had mine for over seven years. I change the filter every year and have never had any problems with leaking.

I like being able to move it around on my counter to fill a tall bottle in the sink or a short bottle right on the counter.

It's true that the cover is made of plastic as well as parts of the filter. Unfortunately, I haven't found any passive water filter systems that are made of food grade stainless steel or glass. I can only hope that the manufacturer is using a plastic that has minimal negative impacts on the water.

The little knob on the water diverter kept coming unscrewed. I super glued it on and that solved that problem.

Otherwise, I love it."

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Overall:

1 out of 5

customer1

Shopping Frequency: once a year
I have used this product for: 1-2 years

Bad Purchase

Date: December 8, 2008

"This water filter works until it's time to change the filter. When we replaced the filter, water leaked out (no, "pours out" is a more accurate description) from between the base and the top chrome part. It flooded my counter top and floor before I realized what was happening because it was leaking from the back. All Gaiam can offer is a useless apology and a weak reminder of their "satisfaction guaranteed or your money back" motto (will they really give me my money back for the system after I've had it for over a year? (that's when you need to change the filter) and that's embarrassing. DO NOT BUY THIS FILTER SYSTEM!!!"

Response from Gaiam: By Gaiam Customer Service, December 9, 2008

We are sorry to hear about the problem with the filter.
If the unit is leaking after the filter cartridge was changed, there may be a missing part or perhaps a step was missed in the manufacturer's instructions. We will be happy to help you with getting a replacement part or further instructions from the manufacturer if needed. Please contact us directly at customerservice@gaiam.com if we can be of further help.

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Overall:

2 out of 5

Quality:		2 out of 5
Performance:		2 out of 5
Life of Filter:		4 out of 5

1234

Real disappointment

Date: November 2, 2008

"I loved this the 1st couple years, but each year since it has been increasingly difficult to attach the base when changing the filter. It now leaks water from the base every time I use it. Over the past year I have also been trying to eliminate plastic from my kitchen, so if you're looking for chrome, beware, this is plastic with a faux chrome finish. Thus, every time I put water into my glass bottle, it's filtered through a plastic recepticle, and the water sits in that recepticle between use, so I suspect it's leeching lots of chemicals into my drinking water."

2 of 2 people found this review helpful.

Response from Gaiam: By Gaiam Customer Service, November 11, 2008

Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.

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