"This mattress pad would be perfect if it didn't "travel" to one side of the bed. The elastic corner bands do not hold it in place very well. I need to re-adjust it a few times a week. If this problem were fixed it would be a really wonderful mattress cover. I love how thick, soft and cushy it feels. And I love the fact that it's wool therefore dust mite free."
Response from Gaiam:
By
Customer Relations,
November 3, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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