"For some reason, I didn't notice that this video was only 30 minutes. If I had, I would have thought twice about purchasing it. I suppose I could perform the workout twice in quick succession to achieve the 60 minute workout I prefer, but I would rather have a video that was designed to provide a greater variety of moves for a full 50-60 minutes.
Additional criticism: the instructor doesn't give adequate warning when transitioning moves. No doubt, with time, I will become accustomed to the routine and not require the extra time to prepare, however on first trying the video it's frustrating and I don't feel I'm getting the workout I want because I'm trying to catch up.
In sum, I feel I'm not getting the full workout I could because I'm trying to keep up with her quick changes and don't feel the workout is as long as it should be to really achieve the results I want. I appreciate that another video I purchased from Gaiam has both the 50 and 30 minute *options*. I think I would think twice before purchasing another Firm video."
Response from Gaiam:
By
Customer Relations,
July 28, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We
guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If
you would like to return this for a refund or exchange, please contact us by email at
customerservice@gaiam.com or by phone at 1-877-989-6321.
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