"When this product arrived, I tried to air it out for several weeks (as the instructions suggested) to get rid of the rubber, tennis-ball-like smell. When weeks time outside didn't seem to take care of it, I stashed it in my closet for several months, too embarassed to use it in class. I finally used it for the first time in my class tonight, and I was slipping all over the place (not to mention the fact that it somehow *still* smells bad). My down dogs killed my shoulders because I was trying so hard just to stay in place, and my warriors were the worst ever given my unstable footing. I am thoroughly disappointed in this product; I will not be using it again. I appreciate Gaiam and hate to write a bad review, but this product really was a waste of my money."
Response from Gaiam:
By
Customer Relations,
October 19, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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