"I purchased Gaiam's Sculpting Bar kit online through Barnes & Noble. The DVD is defective; I tried three different DVD players and it doesn't work in any. I've since talked to a couple of other people who have purchased the kit and encountered defective DVDs as well. I emailed Gaiam customer service and asked if I could send them the DVD for replacement. They told me to send the entire kit back to Barnes & Noble and ask them to replace it. Are you kidding me? The cost to ship the 9 lb. bar back in order to get a working DVD will be astronomical and a big waste of time. I'll not buy any more Gaiam kits. By the way, I bought Kettlenetics (also a Gaiam product) and got a stinking defective DVD in that set too. Maybe Gaiam needs some quality control."
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Response from Gaiam:
By
Customer Relation,
June 1, 2009
I am sorry you were misinformed please email ProductSpecialist@gaiam.com and we can get you a replacement DVD sent out.
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