"I loved the rain chime when I first got it; however, after about six months, the sticky strip that holds the beads loses it's stickiness (I live in Nevada, so it's probably drier here and that doesn't help)...Gaiam doesn't have replacement pads and I can't find any way to duplicate the sticky pad (I've tried). So now it's just a pretty, but useless, box full of beads. I've had this for several years now and will keep hoping Gaiam will start offering replacement sticky pads or at least a suggestion on how to duplicate it.
I wouldn't recommend purchasing --"
Response from Gaiam:
By
Customer Relations,
July 13, 2009
We do have information on how to obtain the replacement tape please email productspecialist@gaiam.com. Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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