"I SO wanted to love this product and had the highest hopes for it. We have young children: a baby and a four year old and we are constantly doing laundry. I imagined a world without the endless products with these ecoballs but no such luck... The clothes do not come out clean. Dirt is still apparent on the knees, milks stains don't even fade a little on onesies, don't even ask me about #1 or #2 or spaghetti sauce....they are still there. It's counter productive but I've had to rewash their clothes to get them to an acceptable level of cleanliness (not 'super clean': just 'not dirty'). I wish these worked better to lessen our home chores, the impact on our planet, you name it. But if you need a little extra in your laundry, these may noit be the thing for you! :("
Response from Gaiam:
By
Customer Relations,
November 6, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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