"We were excited about this composter for the first few months. Then we noticed that an animal was scratching at the latch. We live in the suburbs (in Silicon Valley). No bears, but probably raccoons. They didn't take long to break the latch.
We liked the composter so much that we wanted to replace the latch. But the company said it would involve a new door and a new drum. Too expensive.
We were new to composting and the company said that we must have had a bad balance in our compost... Too much food odor and that is why animals were attracted.
So maybe this is a great composter, but I guess I wouldn't recommend it for newbies."
Response from Gaiam:
By
Customer Relations,
June 24, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
Share this Review: