"I have been teaching the kids about solar power and thought the idea of a solar powered toy would bring the idea home, this item was not a good example. For starters, it took a very long time to put the item together and sometimes tweezers had to be used for parts and this is coming from someone with very tiny, agile fingers. The instructions were long and complex and sometimes I had to go backwards and re-do sections on assembly. After all that hard work I figured this toy will be awesome. This toy was a bust. Hours of direct sunlight proved to do absolutely nothing, the toy doesn't move/doesn't work. It's not broken it just doesn't generate enough solar power from direct sunlight to really get going. I suggest a solar cricket instead, much better."
Response from Gaiam:
By
Customer Relations,
July 22, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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