"Although the mat bag arrived in good condition in a timely manner, it was not as advertised. The on-line catalog description says it has 2 zippered pockets. There were NONE. No pockets, no zippers, just a drawstring bag with backpack straps. The bag is pretty and colorful but I would also cautious that the thread work is delicate."
Response from Gaiam:
By
Customer Relations,
September 28, 2009
Thank you very much for your feedback. We’re sorry your experience was not what you’d expected. We guarantee every product unconditionally, and we want you to be thrilled with your Gaiam purchase. If you would like to return this for a refund or exchange, please contact us by email at customerservice@gaiam.com or by phone at 1-877-989-6321.
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